How cancellation works

Moonshot Travel books flights and hotel stays on your behalf through our supplier partners — Duffel for flights, LiteAPI and Hotelbeds (HBX Group) for hotels. Cancellation terms are set by the airline or hotel, not by us, and depend on the fare or rate you selected at the time of booking. We always show you those terms before you confirm.

Flights: fare rules

Every airline fare comes with rules — whether it can be refunded, whether it can be changed, and what fees apply. These are set by the airline and shown to you before purchase.

• Refundable fares can be cancelled for a refund according to the airline's rules, which may include a cancellation fee
• Changeable fares can be modified, sometimes for a fee plus any fare difference
• Basic and restricted fares are often non-refundable and non-changeable — the lowest prices usually carry the tightest rules

When you cancel a flight, we process the cancellation with the airline through Duffel and pass through whatever refund the fare rules allow.

Hotels: rate types

Refundable rates

Refundable rates can be cancelled before the cancellation deadline shown in your booking confirmation. If you cancel before that deadline, you will receive a full refund. Cancellations made after the deadline may incur a penalty up to the full cost of the stay, as specified in the hotel's cancellation policy.

Non-refundable rates (NRF)

Non-refundable rates are final. Once booked, they cannot be cancelled or modified for a refund. These rates are typically offered at a lower price in exchange for this commitment. You acknowledge this restriction with an explicit confirmation checkbox during checkout.

Refund process and timeline

When a refund is issued, it is processed to your original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer. Moonshot Travel does not charge any additional fees for processing refunds.

Your Stripe charge will appear as "MOONSHOT TRAVEL" on your bank statement.

Rate watching and rebooking

After you book, we monitor the price of your flight or hotel. If we find a meaningful drop, we ask you first — rebooking happens only with your explicit, one-tap confirmation.

• When you confirm a rebook, we make and confirm the new booking first, and only then cancel the old one — you are never left without a reservation
• The refund from the cancelled booking follows the same timeline as any other refund: 5 to 10 business days to your original payment method
• If the new booking can't be confirmed for any reason, your original booking stays untouched

How to cancel a booking

You can request a cancellation from your Mission Control dashboard at msos.ai, or by contacting us at support@msos.ai. We will process the cancellation with the airline or hotel and confirm the outcome via email.

Disputes and chargebacks

If you believe a charge is incorrect, please contact us at support@msos.ai before initiating a dispute with your bank. We resolve most issues within 1 to 2 business days. Filing a chargeback before contacting us may delay resolution.

Contact

For questions about cancellations, refunds, or this policy, contact us at support@msos.ai.