Cancellation and Refund Policy

How cancellation works

Moonshot Travel books hotel stays on your behalf through our supplier partners, LiteAPI and Hotelbeds (HBX Group). Cancellation terms are set by the hotel, not by us, and depend on the rate you selected at the time of booking. We always show you those terms before you confirm.

Hotels: rate types

Refundable rates

Refundable rates can be cancelled before the cancellation deadline shown in your booking confirmation. If you cancel before that deadline, you will receive a full refund. Cancellations made after the deadline may incur a penalty up to the full cost of the stay, as specified in the hotel's cancellation policy.

Non-refundable rates (NRF)

Non-refundable rates are final. Once booked, they cannot be cancelled or modified for a refund. These rates are typically offered at a lower price in exchange for this commitment. You acknowledge this restriction with an explicit confirmation checkbox during checkout.

Flights and hotels you booked elsewhere

If you asked us to watch a flight or hotel you booked with another company, we did not make that booking and cannot cancel, change, or refund it. Cancellation follows the fare or rate rules of your original booking, with the company you booked it with. When we tell you a lower price is available, we also show you what those rules mean for rebooking it yourself.

Refund process and timeline

When a refund is issued, it is processed to your original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer. Moonshot Travel does not charge any additional fees for processing refunds.

Your Stripe charge will appear as "MOONSHOT TRAVEL" on your bank statement.

Rate watching and rebooking

After you book a hotel through Moonshot, we monitor its price. If we find a meaningful drop, we ask you first — rebooking happens only with your explicit, one-tap confirmation.

• When you confirm a rebook, we make and confirm the new booking first, and only then cancel the old one — you are never left without a reservation
• The refund from the cancelled booking follows the same timeline as any other refund: 5 to 10 business days to your original payment method
• If the new booking can't be confirmed for any reason, your original booking stays untouched

How to cancel a booking

You can request a cancellation from your Mission Control dashboard at msos.ai, or by contacting us at support@msos.ai. We will process the cancellation with the hotel and confirm the outcome via email.

Disputes and chargebacks

If you believe a charge is incorrect, please contact us at support@msos.ai before initiating a dispute with your bank. We resolve most issues within 1 to 2 business days. Filing a chargeback before contacting us may delay resolution.

Contact

For questions about cancellations, refunds, or this policy, contact us at support@msos.ai.